Delivery Options
We only ship within the United Kingdom. If you would like to place an order outside of the UK, please email us at [email protected] for a quotation.
We stock the majority of our items, but in some very rare cases, we may have to order in your item. Our usual turn around is 1-3 business days, however, this can take up to 7 – 14 business days. If this is the case we will always let you know.
We charge a flat shipping rate of £12.95 per order. If you order more than 1 electric bike or add on any accessories the shipping cost will still be £12.95.
We only deliver to the address provided to us upon checkout.
Tracking
All deliveries are sent with a tracking number, which we will email to you after the order has been shipped.
Damages or Faults or Missing Parts
It is extremely rare, but from time to time our bikes can get damaged whilst being transported.
If when you receive your new electric bike and there are any damages please highlight this and make us aware within 48 hours of receiving your parcel.
If damages are reported within 48 hours we will assess your claim. We can not do anything if the damages are not reported to us instantly or the ebike has been used!
If any parts are missing when you receive your goods, again please make us aware of this within 48 hours so we can either send you replacement parts or replace your eBike.
In the event of any damages to your purchase, we reserve the right to repair first, if we can’t repair, we replace and we can’t replace then we refund!